Terms and Conditions

Our Refunds Policy

Please read our company's terms and conditions carefully prior to booking all tasters, classes and parties. We cannot afterwards be held responsible for any errors caused by failure to read or understand them in full. The terms and conditions will differ slightly for each different type of event. Please ensure that you have read the relevant section of the terms and conditions.

Classes

You must book your space in a class in advance as we have limited spaces. In the unfortunate event that you are unable to appear at one or more of the classes you have booked, payments are non refundable however you may be able to come to another class in the same week, this is subject to availability and spaces. Please note that if you miss your class and do not wish to come along to another class that week you must still contact us to book in for your usual class the next week or your space will be filled.

Parties

14-day notice must be given in the event of party cancellations to qualify for a partial refund. The mandatory 50% deposit is non-refundable.

Podium Hire

14 Days notice must be given in the event of a cancellation to qualify for a partial refund. The 50% deposit is non refundable.

Alterations

Occasionally due to circumstances beyond our control, we must reserve the right to change the start times, dates, or venue locations previously established for your classes and private parties. Wherever we cannot meet your needs, we will, of course, offer a full refund.

Health and Safety

All prospective applicants for tasters, classes and parties are required to fill out and sign a risk disclaimer. Furthermore, you must at all times follow the instructions issued by our teachers, who are trained to be mindful of your health and safety at all times. Any failure to follow instruction will automatically invalidate your insurance in the event of any injury you sustain as a consequence of this failure. Similarly, failure to follow the advice of your own GP will also render your insurance invalid for the purpose of claims.

Pole Crazy Privacy Policy

Your personal information

Pole Crazy is committed to the protection of your personal information in accordance with the principles of the Data Protection Act 1998.

When you make a booking with Pole Crazy we record your name and your telephone number and email address. Your details will not be passed on to any 3rd party and we will only use your number to contact you regarding your bookings and any special offers we think may interest you. You can opt out from being contacted for these promotions by texting or emailing OPT OUT.

If you give us your credit card details to make payment over the phone we will not hold them on record. Our payment provider is Paypal and they use fully secure data encryption (for more details visit www.paypal.co.uk).

If you sign up to the Pole Crazy mailing list we will record your email address and you will receive newsletters from Pole Crazy. Your email address will not be shared with any third party.